“We have owned a lease hold property in Victoria Court for eight years and, initially, in the early years we had to change Managing Agents almost annually until we had the good fortune to be introduced to Mark Cooper at Kirby Estates some 4 years ago. …….The efficient service we have received in terms of maintenance, both weekly, monthly, quarterly and annually since Kirby Estates assumed responsibility has been excellent. Mark is very contentious particularly with regard to health and safety issues, which whilst a bore are essential in the interests of both residents and visitors alike. ….Mark takes his responsibilities seriously and will always tackle any difficult contentious issues with residents as opposed to fudging or ignoring issues as many tend to do. ….In addition, since being appointed a Director of the Management Company I have been impressed with the level of co-operation between the agent and the Board and his efficiency in identifying and addressing problems has reduced the need for routine board meetings. ….Furthermore, Mark undertakes all the sale transfer administration and organises Annual General Meetings within his cost structure. In my view if you are able to identify an agent who will undertake the same level of work at a cost below that of Kirby Estates then you will need to re-evaluate the service level of all the competitors.I could not rate or recommend Kirby Estates more highly. ….”